John Fowler Holidays Reviews

It started well, a great welcome, such a lovely receptionist. When we checked in we were horrified to find there was no phone signal at all, we were away with our grandson for the first time and his parents were 300 miles away!... Generally the staff were lovely, but when I went to deposit my key, leaving at night instead of in the morning and wanting to explain, - I arrive at the bar, a sick child in the car, 3 staff and a security guard, no one bothered to help me or the lady in front of me. One member of staff just walked by, the next told the male member of staff we were there and even then he finished his conversation with security before he bothered to turn to us waiting. By then I had dumped my key and was leaving. I won't be returning.

Just arrived back after spending 4 day in Somerset.log cabin a lot of TLC needed.Rusty radiator,rust on bar stool decking broken very bad state

Wish I’d seen this site before I booked.
Disorganised and unhelpful on arrival. Staff were completely oblivious to procedures and gave no info.
Literally nothing for the kids to do - we were allowed to swim in the pool for 20mins per week. Other than that no outdoor space or entertainment
The caravan was in a terrible state with laminate peeling off cabinets, the knobs on the gas cooker fell off continually and the pathway way unstable and dangerous.
We damaged our car on arrival on paving stones that flipped up and scratched the side of the car. Staff and head office were dishonest throughout dealing with the issue and we had to put up with maintenance going on throughout the trip.
Would never return. Expensive poor quality and bad service.

My partner, daughter aged 4 and I stayed at widemouth bay on in April 21. Our first holiday and sense of normality during the pandemic. Upon arrival the reception staff gave us the key to van 26, when arriving at the van the door was wide open and a deep clean had not taken place. We went straight back to reception to be told it definitely our van and thankfully I had taken lots of cleaning products to give it all a clean myself as didn't want to make a fuss. A few days later after returning to the van from swimming their was no hot water or heating so we had to call reception. They sent someone up who didn't say anything and then left saying sorted. Well early hours my daughter woke crying as was so cold (it went past minus that night) we checked the boiler and it was flashing red and again not working! on the envelope given was instructions that an emergency out of hours number was on reception door. This was not correct no number was on the door. During this time to we got as many blankets hats and duvets as we could and tried to start the fire in the front room. Again not working (I have video evidence of this all). We managed to locate an emergency contact on the map, we tried calling and it was an invalid number. We had no choice but to pack up early and get warm in the car (thankfully we had one) and wait til lights were on at reception. A kind lady did answer to me and was awfully sorry and couldn't apologize enough for this ruining our holiday, she offered to get someone over but to late. We have raised a complaint since being back which has not been taken seriously at all and unless your van is burning down or your life ending to call 999 they do not have an emergency 24hr contact like all leading caravan Holiday providers. It was an unacceptable condition for a child to be left in and with no sincere apology or resolution I advise anyone do not stay at a John fowler holiday park unless they do not care, no empathy no compassion for their customers. Whilst they were thankfull I brought information to there attention to rectify for future customers they have confirmed that unless you need emergency services if it's past 1am there is no one Available and existing customers don't matter. Disgusting attitude and worse customer service I have ever received.

We have just been told after travelling almost 300 miles that we will only be allowed a 20 minute slot for swimming in the indoor pool and that we can only use the pool once in the whole week kids very disappointed its Easter too cold for the sea the place is hardly heaving with holiday makers . Could the idiot who decided this was a good idea respond. My kids spend longer in the bath than that. People need to check with John fowlers to see what facilities are available before booking

Excellent customer service. Being in a tier 3 area, John Fowler quickly and efficiently refunded all money paid within a few days. Polite staff made this stressful time a little bit easier for me to deal with. Thank you, will book again.

How is this company still running!!!! That is all

Your company have provided nothing less than shocking and disgraceful customer service over the past few weeks at a really stressful time for me and my family. Your complaints procedure is none existent the same as your empathy !! Ive been told as the customer you refuse to log my complaint ive never heard anything so ridiculous in my life. My cat was ran over and my mom really poorly and as I didn't give you more notice you refusecto help me ! I wasn't even asking for a refund just a transfer. Next time I will try and plan when my cat gets run over and my moms ill cos thats basically what you said ! Im still waiting for a managers call back and it's been 10 days now ! Absolutely shocking company who just want your money!!

My 80 year old grandparents have been loyal customers for many years. They booked a stay earlier this year and were then forced to shield due to COVID-19. My grandparents rang in order to move the booking due to the restrictions and needing to shield. They were refused. Instead, John Fowler took their money and told them to cancel the booking. Disgusting treatment of two people who have been forced to isolate due to their health and safety. DO NOT BOOK WITH THEM!

I’ve send a complaint email a week ago and still no reply. Park itself is not too bad (Perran View). Facilities are ok staff were very nice apart from kitchen which got our orders wrong constantly and had to ask for cutlery not to mention nearly 1.5 hour wait for food. The worst bit was that I’m pretty sure our accommodation was bronze not silver as advertised anyway it was all clean and acceptable but shower was leaking through the ceiling and sofa bed was really bad and so used that you literally felt the springs etc in your back.

We had a weeks holiday booked at the John Fowler St Ives holiday park, and it was a nightmare from the moment we arrived. We were allocated chalet 299 which is apparently Gold standard....from the moment we opened the door our holiday went downhill. The place absolutely stank, the bedsheets were wet so we tried to dry them, to find the heating was broken. The kids mattresses had springs sticking out, we complained multiple times, and eventually had the mattresses replaced with mouldy ones (photos attached)
Then the bathroom sink leaked everywhere, so maintenance came out and said all the pipes have come off the wall, so they fixed that, we tried to locate the smell and found it was because at the back and said of the chalet/shed the earth and leaves had piled high and caused damp in the cladding, so they came and dug it all out. Great for a long term solution but for us the smell remained and was unbearable
Tried to book into the pool, it was closed everyday as no heating, tried to find another place to stay, but was impossible as no WiFi
Tried to stay in our room, but we all were covered in bites, and sick from the stench.
We left early to go home and were given a refund for the 2 days left on our holiday. No refund given for sticking us in a mouldy, damp, dirty shed. AVOID AT ALL COSTS!!
if you are forced to stay in this hell hole, say hi to Dan in the cookhouse, he was the only good thing about our stay, the cookhouse which is nothing to do with John Fowler is a pleasant and welcome restaurant and the staff are all fantastic

Sadly it's not possible to give no stars which is what Sandy Glade resort deserves. If only I had read the reviews before booking I would have definitely not booked it. However, I made the fatal mistake of booking the holiday for a five day stay in their Silver Chalet (51) as a family of four.
We arrived to see a sanitised sticker across the door, a good sign on first arrival. However, on entrance to the property it was clear to see that not only was the chalet not sanitised, it was also not swept or cleaned.
The rooms all smelt stale, the sink still had cups soaking, the sofa smelt of dog and stale sweat, the fridge hadn't been cleaned, the bathroom leaked water and entertainment is none existent, coupled with the fact that you couldn't get any internet service or even a decent phone network service.
Given the number of poor reviews listed about this resort, it is clear that the management that owns the resort have no interest in customer feedback nor do they care about the conditions, as people like me seem willing to pay for such a poor and sub-standard experience.
If you are lucky enough to read this review before booking I advise you to reconsider and stay away.